Airtime and data has disappeared

<p>I am at my wits' end with Vodacom. My airtime and dat has disappeared since last week Wednesday 9/11/2016. I have been to two stores and spoke to a manager at the call centre by the name of Simangle Nhlapo ref 1/ ********** 88981 and everyone does not know how to sort out my problem. i am stuck with a phone that i cannot use because i cannot vene recharg. And no my line is not locked. At the end of the month you will be debiting my bank account but I am not using this phone. Can this be sorted out urgently?????</p>