1 reviews | Active since Jan 2013
Airtime and Data Gone
On 31 January 2018, I purchase R110 airtime. I then purchased 250megs data for R63. I made one phone call for 23 seconds. I was travelling to PE from Cape town and had my data swiched off . At about 4 pm I switched on my mobile data t check my messages and switched it off. Upon arrival in Port Elizabeth I discovered the balance of my airtime and data was gone, just disappeared. This has been occurring too often my data and airtime just missing. I feel ********** and saddened that I have lost so much money. I humbly request HelloPeter to assist me
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM