iK
ilane K

1 reviews | Active since Oct 2017

10 Oct 2017, 16:29

Airtime and Data gone

Never have I ever experienced anything like this. For th past year or so I go through 1gig data and R200 airtime. This month however is different, it is only the 10th I am on my 3rd gig and through my R200 airtime after making 1 call.

I want answers and I did not subscribe to anything as they are telling EVERYONE complaining about the same thing.

0
Replies (2)
Vodacom
Vodacom's reply11 Oct 2017, 06:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Oct 2017, 15:26
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,