AIRTIME AND DATA GONE
Good day, within the space of 24 hours, i recharged my account twice, bought 100mb twice, and as soon as my data is loaded, both the data and remaining airtime is on zero. I even took an airtime advance of R10 twice as well, which has also disappeared. All my other apps were and are still closed, i just viewed two messages on whatsapp and the airtime and data depleted. For how much longer are you guys just going to keep taking airtime for no reason and just say the billing is correct?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Sept 2017, 09:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2017, 09:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Sept 2017, 10:44
Good day
Feedback has been provided to you on above matter.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2017, 10:44
Official
Good day
Feedback has been provided to you on above matter.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Sept 2017, 09:21Dear Valrian Pretorius,
Feedback has been provided.
Regards,
Cassandra
Best regards,
Vodacom's reply16 Sept 2017, 09:21
Official
Dear Valrian Pretorius,
Feedback has been provided.
Regards,
Cassandra
Best regards,