Airtime and Data disappeared, vodacom call centre unavailable

the service that i have been receiving from Vodacom lately is pathetic, the frustration includes the unstable and terrible reception at my place of residence, i have complained about this to Vodacom previously but no steps have been taken. I have a monthly contract subscription with Vodacom that i cannot fully utilise

secondly my airtime and data has disappeared, a total of R89.00 airtime and 700mb data has disappeared overnight and there is nobody to help as the call center is unavailable so is the Vodacom live the question is what really works at Vodacom? because this is pathetic service

i want my account reinstated and the reception in my area of residence sorted out. please sort out your half-baked service