Airtime and Data consumed in less than an hour

<p>This morning(22/04/17) I loaded R200 worth of airtime at 07:13 and R149 worth of data.. By the 09:19when I got to the office Both the airtime and data had run out . May I remind you that during this duration I had all applications closed and only using whatsup. </p> <p> </p> <p>I called the Vodacom customer care and Vuyo said there must me something wrong with my phone and that I must take it to vodacom. I explained to her that this phone has been in use for the last 4 years and this had never happened before. She proceeded to say that was the only explanation . I called again and another agent Thlompo and he said I have an application that has been running , when I asked him what it was as I hadn't changed anything he said the app had been running for a few seconds already. I told him I received an SMS at 9:19 stating that I was being charged 2 per MB since 7:00am to which he stated that SMS was a general that they send to everyone as information . I challenged his answer informing that I didn't get an "information purpose message" that in actual fact I had been charged that 2 since 7 am even though I loaded my data. His response was "your airtime and data were all consumed by the application that you are using , would you like me to lie to you and say something else". </p> <p> </p> <p>Both agents were were unwilling to assume responsibility and kept pushing all the blame on me as a customer.</p> <p> </p> <p>There re is no way I will spend 350 (200 airtime and 149 data) in less than an hour.</p> <p> </p> <p>i want a proper explanation and money back </p> <p> </p> <p>regards, </p> <p> Zolisa ********** 342 </p>