Airtime and data bundles "disappeared"

<p>On 30 May I contacted Vodacom and reported to them that I have lost more than R1 000 airtime and 1 GB data between Sa****ay 28 May and Sunday 29 May. I received a service number, but when I queried the status of the call, I had to re-do the logging of this issue numerous times (I have proof of all the emails). I was told that they had a system issue over that weekend, but as yet I still have not had any feedback, except when I call them. Wednesday I received a sms that my account is in arrears. They acknowledged that they had a system issue, which resulted in my debit order not being processed. I also then queried the progress of my 1st call and was told that they are still busy trying to check what happended. This is now 3 weeks and I am still out of pocket with the airtime and data. I have been a customer with vodacom since forever, but as soon as my contract expires, I will go to another cell phone company. This is really POOR service.</p>