SN
Savvy N

1 reviews | Active since Oct 2016

01 Nov 2017, 13:53

Airtime and Data

On Monday the 30 October I recharged my airtime for R55 and did not use it on that day. In the evening I recharged my data for R59. The next day 31 October I had to make an important call and I was not able to as it said I had no airtime. I found that very strange as I had recharged the previous day with R55. I spoke to an agent called Siya and he was not very helpful. This is the umpteenth time that I have had a ****py service from Vodacom and am seriously considering taking my business to Telkom. TErrrrrrrrrrrrrrrrrrible service,

0
Replies (2)
Vodacom
Vodacom's reply01 Nov 2017, 13:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Nov 2017, 15:51
Official

Good day,

Feedback has been provided.

Regards,
RM

Best regards,