CW
Chantal W
1 reviews | Active since Feb 2015
22 Aug 2017, 07:50
AIRTIME AND DATA
Last week my R275 airtime just vanished, can someone explain to me how? i had activated power bundle and made calls with that, so how is it that one call took my entire R275 and yesterday i loaded a 1G at 18:05 and by 20:00 it was depleted. the 24 hr turnaround time will not help me if i loose my job cause i use my phone for work purposes. Just pay back my airtime and data and leave the hogwash
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Replies (2)
Vodacom's replyOfficial
22 Aug 2017, 08:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 08:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Aug 2017, 11:16Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 11:16
Official
Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team
Best regards,