Airtime and contract benefits not loaded

<p>I was supposed to receive my contract benefits today as it is the start of the month, however, there was some issue that Vodacom was facing. At least my contract is a top up, so I knew I can load airtime, while Vodacom sorts out their issue. But even after loading airtime, I was not able to see it reflect in my balance. I mean this is money I am paying on top of the contract so that I could make important calls today. As such, with my zero balance I was not able to make any calls or even use internet for the day. I needed to make important business calls and personal calls. This is not acceptable for a service that I pay a premium for. I called the customer care number to report this and they said it should be sorted out in an hour or later in the day. However, after following up with them several times, the issue was still not resolved. I usually praise Vodacom's services and quality, but today they had failed me dearly.</p>