PS
Peet S
1 reviews | Active since Apr 2015
31 Aug 2020, 18:57
"Airtime advance" theft
Recently I had a "airtime advance' appear on my bill. After complaining to Vodacom that I did not request it, they refunded me and said that they have deactivated the service so the possibility of "airtime advance" being requested was removed. Now, in August, again, I am sitting with an "airtime advance" on my bill.
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Vodacom's replyOfficial
01 Sept 2020, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Sept 2020, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team