Airtime advance problem

Item: Vodacom
Rating: 1
Author: Elias M

On this day I have found that I owe Vodacom some airtime advance which I didn't use and I had never in my life took any advance airtime from them.

When I try to communicate with them I just get a robot which doesn't answer my questions about where did my airtime gone too worse of all when I check with them via their robot it confirms that I have airtime advance but to my knowledge I buy my airtime in the bank and have proof of it. Please help me to correct their system since they are now turning to be airtime *******

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Jan 2025, 07:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply14 Jan 2025, 07:10

Official

Best regards,

Vodacom's replyOfficial

20 Jan 2025, 18:47

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team

Best regards,

Vodacom's reply20 Jan 2025, 18:47

Official

Best regards,

Airtime advance problem

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