ZD
Zanele D
1 reviews | Active since Jul 2024
22 Jul 2024, 14:43
Airtime advance issue
In the morning I requested an airtime advance of R10 Because I wanted to make an urgent call since my Capitec app was down. Vodacom decides to give me an advance of R300 , so I call the call centre and told them that I did not request the R300 , I was told nothing can be done , I need to pay the amount owing, I now want to cancel my contract immediately because of the bad service I received
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Replies (2)
Vodacom's replyOfficial
23 Jul 2024, 07:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jul 2024, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jul 2024, 10:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that the airtime of R600 was loaded and any additional recharges will come off the airtime advance. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2024, 10:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that the airtime of R600 was loaded and any additional recharges will come off the airtime advance. Regards Consumer Website Team
Best regards,