PH
Phyllis H
1 reviews | Active since Apr 2021
13 Dec 2023, 09:11
Airtime Advance deduction
I once reported about my airtime being deducted after I received a message that I requested airtime advance which I didn't and never received the airtime, I never heard from Vodacom about their final response about it.
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Replies (2)
Vodacom's replyOfficial
13 Dec 2023, 10:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2023, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Dec 2023, 16:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows you have been in contact with our Social Media Team, the matter was investigated, and feedback was provided to you. Regards, Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2023, 16:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows you have been in contact with our Social Media Team, the matter was investigated, and feedback was provided to you. Regards, Consumer Website Team
Best regards,