Airtime advance case
I am official tired of Vodacom either taking my data, accusing me of subscribing to things that take my airtime but the one that takes it is them accusing me of owing airtime advance when I don't. Called on the 20 January 2018 telling them about the sms of me owing airtime advance. They said they were having a problem with it and will log a call to the technician. Received a reference number (A2-AP7D-RV51HC) and sms stating by different people (22/01 + 24/01 - Kulsoem Hajwaninull, 31/01 - Sandiswe Sotobe, 29/01 + 01/02 - Maahier Davids and 06/02 - Heather Janse van Rensburg) say the case has been resolved when it hasn't.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
I could not reach you when I called.
We have loaded some airtime on your account in order to resolve this matter.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
I could not reach you when I called.
We have loaded some airtime on your account in order to resolve this matter.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,