MK
Matilda K
1 reviews | Active since Mar 2009
19 Jan 2021, 17:32
Airtime advance by **********
My number was hacked by ********** on Sunday the 17th of January pretending to be Vodacom consultants. I immediately informed Vodacom and I asked that my number be blocked which I was told was blocked.
After resolving issue and getting my number back I realized that R134 worth of Airtime advance was done on my number and I am noe told that I am liable for it. I do not understand how because my number was blocked.
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Replies (1)Vodacom's replyOfficial
20 Jan 2021, 09:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jan 2021, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
