MK
Matilda K

1 reviews | Active since Mar 2009

19 Jan 2021, 17:32

Airtime advance by **********

My number was hacked by ********** on Sunday the 17th of January pretending to be Vodacom consultants. I immediately informed Vodacom and I asked that my number be blocked which I was told was blocked.

After resolving issue and getting my number back I realized that R134 worth of Airtime advance was done on my number and I am noe told that I am liable for it. I do not understand how because my number was blocked.

0
Replies (1)
Vodacom
Vodacom's reply20 Jan 2021, 09:02
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team