Airtime advance

Listen here I do not appreciate you tell me that I got the airtime while I'm telling you I did not receive it, what kind of service are your guys running, it's ridiculous, ****** ****in poor service, I want my airtime of the 8th Feb 2020 if not kiss ur ****** service with me goodbye because I will be switching to TELKOM, n who gave you the right to close my query without resolving it... **** maan