airtime advance

Good day<br> <br> On the morning of 04/02/2015 between 11:30-11:55 i called the call centre and spoke to a consultant and asked for airtime advance re activation. I never defaulted on the airtime advance service but I asked that the service be cancelled as my niece used to activate the service without my knowledge. The first thing the consultant told me was that my phone was making noise as if I was on speaker. I explained that it was not and carried on with my enquiry,she asked to put me on a brief hold and I agreed.When she came back I could not hear her,to my guess her mouth piece of her headsets was not close to her mouth hence the experience. She told me that to resolve the issue it would take an hour up to 24 hours. I knew this was untrue because it is the team leader who can reactivate the service because I had worked for Vodacom prior my new post. The consultant told me that she could not find the team leader and hung the phone on me. She put me on to the survey instead.<br> <br> I was very disappointed by the treatment and the attitude of a this lady. What made me write was not only her attitude but the way she degraded Vodacom's reputation.<br> <br> Kind Regards<br> Thando