PH
Phyllis H
1 reviews | Active since Apr 2021
22 Dec 2023, 23:21
Airtime Advance
I requested R5 airtime advance and I immediately bought R12 airtime and R6.10 was deducted soon I received a R6 airtime advance message and that R7.10 will be deducted. I didn't receive that R6 again which Vodacom is failing to fix. I made a follow up and no Consultant called me. I have been having this number for over 15 years and the nonsense that is happening will make me think twice. Everytime I am ****** airtime that I didn't request.
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Vodacom's replyOfficial
24 Dec 2023, 13:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2023, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team