1 reviews | Active since Aug 2016
<p>I purchased airtime yesteray, a R29 I purchased mega bytes of R5 yesterday and today. When I got to work I put my data off and turned on my wifi. Now when I tried to use my airtime I'm on 0.01! How in the he'll and this is not the first time, I keep leaving it and not complaining. Now I'm fed up, as an ex employee of vodacom, I finally see what our customers went through. I called customer care and spoke to some guy who gave me a bogus story of how my data was on, he said he can send me a itemised bill so I just dropped the call. I then called back and spoke to bongani who gave me another story that they can't send it to me and how background data works which is *******. How does this only happen since I'm on prepaid, when I was on contract I never had this problem. The service at vodacom customer care is appalling ! All I want to do right now is change my network, such a big company who can do this to their customers!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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