Airtime

Just received an sms from Vodacom refunding my airtime as a good gesture even though according to them I did use my airttime on internet.

Well on they advise I checked the app that ate my airtime and wonder of wonders it was the Vodacom app which when trying to buy data I was told to first download their app.

Why are you advising your customers to download the app if this is what happens.

Dial x111# and when you try to buy double data the message you receive is download the app when you know that it is eating the air time why tell your Customers to do that than tell us that in good faith you are refunding us.

I can’t imagine all your customers who don’t complain and just accept the fact that it’s gone, or those who don’t under stand that they have re course to complain.

This is a very under hand practice and it’s time for us consumers to not be held prisoners by our four major service providers, it’s time government permitted other Service providers as competition is healthy.