NM
Nelly M
1 reviews | Active since Dec 2017
07 Dec 2017, 07:41
AIRTIME
If I can express the way I feel right now regarding Vodacom they would not even read this. I have been recharging and every time my airtime just vanishes. I have been calling Vodacom every week and been told that I have subscribe to WASPA and I don't even know what the hell is that. every time Vodacom is saying they have cancelled this damn thing but every time I load airtime sane thing happen, I would phone Vodacom over and over same story is repeated to me. I'm even scared of loading airtime as this is MY money I use. How the hell does Vodacom allow things like this to their customers. this is *******. I want this thing stopped and I want all my money back.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Dec 2017, 08:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2017, 08:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Dec 2017, 10:39Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the message which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Vodacom's reply21 Dec 2017, 10:39
Official
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the message which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
NM
Nelly M's updateReviewer Update
22 Dec 2017, 09:21I am a happy customer right now, Vodacom has sorted out my complaint. And on top of that I was refunded for all my airtime lost because of this, and they have promised that they cancelled all this subscriptions which I never subscribed to. Thank you Vodacom, I just hope this will not recur ever again.
NM
Nelly M's update22 Dec 2017, 09:21
Reviewer Update
I am a happy customer right now, Vodacom has sorted out my complaint. And on top of that I was refunded for all my airtime lost because of this, and they have promised that they cancelled all this subscriptions which I never subscribed to. Thank you Vodacom, I just hope this will not recur ever again.