RM
Riaan M
1 reviews | Active since Mar 2010
24 May 2019, 06:08
Airline missing
I saw that my airtime is getting lesser and lesser, so I sent stop all to a number, where it informed me that I am subscribed to HUNKY DORY. I never subscribed but the only thing I did was when I shook the phone on the Vodacom app I got a free ringtone or something. I was only there at that moment, this is really unacceptable!
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Replies (2)
Vodacom's replyOfficial
24 May 2019, 06:43 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 May 2019, 06:43
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 May 2019, 10:17 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the wasp content block has been placed on the line and subscriptions have been cancelled and refund of airtime given. Regards Consumer Website Team
Best regards,
Vodacom's reply27 May 2019, 10:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the wasp content block has been placed on the line and subscriptions have been cancelled and refund of airtime given. Regards Consumer Website Team
Best regards,