SB
Sean B

1 reviews | Active since Oct 2017

12 Oct 2017, 10:15

AirG Gold ******* billing

I only picked this up now after being billed *******ly for a few months - no notification and no prompting on subscription. When i checked on the internet there are complaints going back to 2015 about the same thing yet nothing has been done about this ****. All i see is daily charges for a service i never asked for or used. How long will this go on before Vodafone does something about it?

0
Replies (2)
Vodacom
Vodacom's reply12 Oct 2017, 10:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Oct 2017, 13:41
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team