jj
jacksonm.za jacksonm.za

1 reviews | Active since Nov 2016

09 Nov 2016, 14:03

AirG Gold debiting R1.75 from my account each day

<p>I don't know how I got signed up to your AirG Gold service but it's been taking R1.75 off my account each day since the 6th of September 2016.</p> <p> </p> <p>Please cancel it immediately and if possible let me know how I signed up for this?</p> <p> </p> <p>I have already sent a request through to AirG themselves but it's worrying that it's lodged under Vodafone Live on everywhere except for the very detailed itemised billing which is sent in that encrypted invoice each month.</p>

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Replies (2)
jj
jacksonm.za jacksonm.za's update09 Nov 2016, 14:08
Reviewer Update

I have unsubscriped using a shortcode service which both the in store consultant and helpdesk person didn't know about:

Here's how to cancel ***** AirG Gold subscr on vodacom dial *117# next (10) send or *111#go to services (10) then (5) cancel subscriptions.

https://twitter.com/laurenbeukes/status/ ********** ********** 8147

Vodacom
Vodacom's reply09 Nov 2016, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team