1 reviews | Active since Oct 2016

11 Oct 2016, 09:10

AirG Gold

<p>On the 15th August 2016 we reported this for the second time. The consultant Nandipha at 17:52 confirmed that this service will be stopped.</p> <p>The consultant confirmed that the Smart phones sub-scribes it self. We need to SMS 310502 STOP ALL. I did do it but with no success.</p> <p>The SMS I always received when the R2.00 was deducted stopped but the the amount is dededucted daily from my account. You are only aware of the deduction when you reveived your Statement at the end of the month.</p> <p> </p> <p>Johann Jones</p>

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Replies (1)
Vodacom
Vodacom's reply11 Oct 2016, 10:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team