1 reviews | Active since Jul 2014
Air time still disappearing
<p>Last Wednesday I phoned Vodacom to find out why my air time is disappearing. They said that I had V-live content which I neither requested nor approved. They promised to unsubscribe me and give back my air time but my air time is still disappearing. I can't even deactivate it myself by dialling *117# because I keep getting the message that the service is unavailable.</p>
Vodacom promised to resolve this issue within 2 days but it has been a week. They also promised to get back to me but I am still waiting for a reply. And I can't even unsubscribe myself and stop them from *****ing my air time. I am done with Vodacom!
Vodacom promised to resolve this issue within 2 days but it has been a week. They also promised to get back to me but I am still waiting for a reply. And I can't even unsubscribe myself and stop them from *****ing my air time. I am done with Vodacom!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team