MS
Marc S

1 reviews | Active since Jul 2011

23 Feb 2018, 08:11

Air time disappearing!!!!

Yesterday I topped up with 2 x R110. The App clearly showed me I had more than R400 as a balance. I saw it with my own eyes on the App!!!!!!!!!! This morning I have R294 as a balance!!!!!! Where is the missing money?????????????

This is not the first time air time has mysteriously disappeared from my balance.

Is Vodacom *****ing our money??? Are they not rich enough???????

0
Replies (4)
Vodacom
Vodacom's reply23 Feb 2018, 09:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MS
Marc S's update23 Feb 2018, 12:20
Reviewer Update
In screenshot one I had R459.58 In screenshot two I have R455.06 AND IVE MADE NO CALLS!!!!! HOW IS THIS POSSIBLE?????
Vodacom
Vodacom's reply28 Feb 2018, 16:30
Official

Good Day

Kindly note that we have mailed you for further feedback.

Regards

Dc

Best regards,

MS
Marc S's update28 Feb 2018, 16:43
Reviewer Update
Yes, emailed me a totally inappropriate reply that shows you are totally incapable of understanding my problem!!!!!!!!!!!!!!