Air Pods ETA not being communicated Menly Vodacom Shop

<p>I upgraded my wife's Iphone 6 to a Iphone 7 Plus on the 1st of March at the Menlyn Mall Vodacom shop next to Telkom. With this I took on contract the wireless Air pods. I was told that there was no stock but I should not worry because they should have in by the next week. If only I took down the lady's name that helped me I could shame her here as well but unfortunetly I don't. I was told that I would be called the following week which never happened. After calling in myself I wast told that i would be called back the following day. This also did not happen. Then the following week i called again, this time Speaking to Wayne the manager. I was once again told that there is no stock and I asked what the ETA is so that I can atleast wait whatever time for the stock to arrive. I would have been called back within 5 minutes but this also did not happen. I called back the next day to speak to Wayne and conveniently he was out. I was once again told that I will be phoned as soon as he is back. Now a week later he is still gone(apparently now he is on sick leave) and no one else in the company can tell me when the Air Pods will be in.</p> <p> </p> <p>1. I would like to know when the hell my air pods will be there.</p> <p>2. If it is not in my hands by the time my bill comes I expect a credit as I am not accepting that you can sell something and not have stock of it and still want me to pay for it.</p> <p>3. Get back to your customers, afterall we pay the bills.</p> <p>4. Fire Wayne as he clearly does not have the ability to manage his people and shows a clear example of bad customer service.</p> <p>I have been a Vodacom customer now for more than 20 years and this is really the worst experiance I have ever had with them. Alisom is pulling the brand's name through the mud. I have two other contracts that are up for upgrade soon and I WILL be taking my business somwhere else.</p>