1 reviews | Active since May 2017

02 May 2017, 23:53

Ai Vodacom

<p>Ai Vodacom. How can you have such a policy? Is my data being retrenched? I bought an extra gig last month that expires tomorrow. My data for the new month was loaded yesterday. Now you are using the new months data instead what is left over of the gig. On enquiring your operator tells me that the data that is last in is first out (used). How are you putting your customers first with this policy? Ai Vodacom? ???</p>

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Replies (1)
Vodacom
Vodacom's reply03 May 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,