TB
Tina B
1 reviews | Active since Sept 2013
01 Jul 2020, 15:31
AI CANNOT REPLACE CUSTOMER SERVICE VODACOM...
Hi,
I'm hoping a human can pick this up, because it is clear that Vodacom has installed some "clever" bot system and left customer service to AI...
The context is that I changed my contract to Prepaid on Monday. Since then my data has stopped working. I initially thought my data hadn't transferred and so I bought more data, but still no mobile data functionality.
I called the call centre and kept going in circles with automated responses pushing me to their bot. Tried that. Only sms'es wanting to sell things, but no real solution.
PLEASE VODACOM CAN A HUMAN CONTACT ME to get this problem solved???
Thank you
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Jul 2020, 07:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jul 2020, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Jul 2020, 11:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Did you know you can manage your account, view balances, purchase bundles, view and send invoices and statements, view data usage online? Simply visit our website on www.vodacom.co.za or download the My Vodacom App and register for our Self-Help Services or dial *135#. Vodacom
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Did you know you can manage your account, view balances, purchase bundles, view and send invoices and statements, view data usage online? Simply visit our website on www.vodacom.co.za or download the My Vodacom App and register for our Self-Help Services or dial *135#. Vodacom
Best regards,
Vodacom's reply02 Jul 2020, 11:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Did you know you can manage your account, view balances, purchase bundles, view and send invoices and statements, view data usage online? Simply visit our website on www.vodacom.co.za or download the My Vodacom App and register for our Self-Help Services or dial *135#. Vodacom
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Did you know you can manage your account, view balances, purchase bundles, view and send invoices and statements, view data usage online? Simply visit our website on www.vodacom.co.za or download the My Vodacom App and register for our Self-Help Services or dial *135#. Vodacom
Best regards,