JVDH
JOEY VAN DEN HEEVER
1 reviews | Active since Apr 2015
14 Jun 2019, 19:14
AGREEMENT OF 10G DATA NOT KEPT BY VODACOM
I upgraded my contract at the beginning of May. The new contract included a 10G free for 1 month option. Up to today I have not received my free data. I have phoned Westgate Vodacom and was told that 5 + 5G has been allocated to my number on the 1st of June and that I must phone the call centre to sort it out
On phoning the call center, I was told that they cannot help me due to the fact that Vodacom Westgate was responsible for the allocation of the data. I was told to go back to Westgate to get this sorted out.
I really do not have time or money to keep on driving up and down because Vodacom is not doing their work.
CAN YOU PLEASE GIVE ME MY DATA!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Jun 2019, 17:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2019, 17:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Jun 2019, 09:25 Dear Joey
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply17 Jun 2019, 09:25
Official
Dear Joey
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team