AGGRIEVED BY VODACOM!

Vodacom refuses to give me Home Internet but are busy debiting my account. This is the second month I am paying for services that I am not receiving.

I have a Home Fibre contract with Vodacom and I recently had to quickly move out of the apartment because my kids were constantly sick from the mould in the house, so I move out. I informed Vodacom and the circumstances of the quick move. I requested that they swap my account for Home Internet because the current apartment does not have Fibre Lines.

The entire month of November, i phoned Vodacom daily, explaining the circumstance and requesting assistance to get Home Internet. The consultants were rude and never called me back, i was the one always initiating the calls. They promised to assist me but til now i have not been assisted yet they have debited my account from November and December and i am getting no assistance from them. But how fair is this, 2 months of paying for services that i am not using?

I was informed that Vodacom 4U Menlyn have approved my home internet application, when i phoned them, they cant find my application on the system. I have kids at home who dont have internet and its school holidays. I am so aggrieved!!!!