1 reviews | Active since Jul 2011
Ages later, still no resolution
On 3 October 2017, an incident was logged under which I could not view my itemized billing (last 10 transactions). The error I continuously get is "Latest transactions is not available for contract customers".
The case was closed with no feedback provided to me. The error still persists.
Bless your contact center because they really have tried to assist. They are not the problem - your back office is.
Fix this and fix it fast!
NB. A new reference is being logged as per the request of the Solutions Team. I don't buy it...
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team