*********** AGENTS YET AGAIN

I called to upgrade my contract last Thursday. I specifically told the lady Kerrisa at the start of the call that I wanted to upgrade to an iphone 14 pro max. The very next day I am sent the wrong phone, iphone 14 pro! When I queried the watch with the contract on the same call, I was told she cant see the price until she does the upgrade. After the upgrade was done, I ask about the phone, then I am told I should have told her before she did the upgrade. This is just an example of how uncertain she was throughout the call. I called the CC on Sat and advised a lady by the name of Zama, that she will log the return. She did not care to listen to my issue she just kept interupting and saying she cannot do anything as she is in cancellations and she will log the return. I asked her to escalate to the manager and ensure that the call is pulled and listened to and that I want the iphone 14 pro max at the price that I was quoted. She didnt care and said she will send the request. 3 days later, no feedback from anyone and Vodacom just reaffirms how IMCOMPETENT their staff really are. I am yet to do an upgrade with Vodacom where it went smoothly! The agents have pathetic customer service skills and always sound so frustrated when you speak to them. I ask that a manager call me AFTER they have listened to the call. Yes, I accepted the sms that said iphone 14 pro but that was because Kerissa told me I am sending you the message and I must accept. I took it for granted that she was working with the iphone 14 pro max which I asked for at the ONSET of the call!. VODACOM must not think of debiting my account for the new amount as I will undoubtedly take this further!