Agents replying via sms is completely useless

<p>On 18 Aug, I used my cell thethering (at the time I had over 300MB of data). When my internet was lagging I checked my account balance and all balances display R0.00. I then recharged my data with 500MB at approx 21:00. The next day (19 Aug) I checked my data balance and it displayed a balance of approx. 641MB. Can you tell me where the excess MB came from? I queried as to why the low balance message promp was sent 2 hour after I had recharged.</p> <p>Your agent Brandon Davids sends a reply via sms and says that the messages for low balances are courtsey. Even if this is so, why was my airtime of R30-something deducted if I had excess MB? FYI, this form of feedback is unprofessional and completely useless as the agents just say what they want and customers just have to accept it. So now I have to resort to this to get the first half of my query answered. It is extremely irritating that only certain parts are attended to. </p> <p><br />It has come to my attention that apparently I also subscribed to an AirG gold membership which cost me R2 every day for who knows how long. I have no idea what the hec AirG is and I certainly did not and would never subscribe to anything like that. I actually had to Google what AirG was. This subscription cost me R60 - R62 in airtime every month for the duration of my apparent subscription. I AM NOT HAPPY ABOUT THIS AT ALL!!! and I feel that money has been ****** from me. I do not appreciate Vodacom brushing this query off.</p> <p> <br />I know that service providers sell numbers to marketing companies, so what assurance do I have as a customer that my number wasn't part of a bulk sale to a company that added my number to their data base and activated the subscription? If you say that you do not sell customer numbers, please explain how is it that I continuously get spammed with marketing messages from companies that I am not interested in? </p> <p> <br />Further more, when initially phoning customer care on Saturday morning (20 Aug) the agent was completely uselss, unfriendly and lacked listening s****s and she didn't even log my query. </p> <p> <br />I have been a Vodacom customer for almost 20 years and never had a problem until the past 2 years and I am seriously considering changing my service provider once my contracts are up in January 2017.</p>