Agents put the phone down on me - twice!

<p>During the week I got notified that I was running out of data and that I should top up. I used the app to buy 250mb once off. I got the confirmation email but 24 hours later when I checked my account - the data still wasn't showing. I then tried the USSD, when I completed the journey - it said that I would get a message confirming once the data had been loaded. I didn't get any message - so I tried again and again. I have had these issues before with data top up, so I assumed the same thing was happening again. </p> <p> </p> <p>When I checked my app this morning it said that I had 2 GB of data and a bill of R631,63 when my bill is normally about R219 a month. It seems that the 8 times I tried to purchase - all succesfully went through. I immediately called the call centre and wanted to request a reversal of the data due to this techincal error on Vodacom's side. </p> <p> </p> <p>I called the call centre at 11:04am - I was on the phone with customer support when I asked to speak to their manager, they said they would transfer me but put the phone down. </p> <p> </p> <p>I called again at 11:15 and I after 10 minutes, managed to speak to the team lead who told me he would log a request for an investigation. I got an SMS at 13:02 saying that after the investigation the billing is correct as per the data volumes processed. It also said they were gifting me 1 GB as a once off gesture. </p> <p> </p> <p>I called the call centre again to tell them that this was not the investigation that I required - after almost 30 minutes on the phone, the lady told me that she had logged another request and that it is out of her hands. I began to ask her questions about how long it would take - when she cut me off and put down the phone. </p> <p> </p> <p>This is completely unacceptable service. The fact that their agents can't be bothered to stay on the line and answer questions for a client. My contract us up for renewal and after this, I'm seriously considering moving elsewhere. </p>