Agents hang up on customer
Your agents are rude. Thato, a rude agent just hung up on me when I explained to her that vodacom did not understand the content of my email. It is rude to hang up on a customer. I expect her to call me to apologize. I expect disciplinary action to be taken.
I simply ask that my contract now be month to month on behalf 2gig WhatsApp for 28 monthly. Is this so very hard to do???
Regards Marco Ashford ***
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Vodacom's replyOfficial
14 Mar 2025, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Mar 2025, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team