Agents being *****ulent in migrating packages

I received a call from Vodacom on 10 April 2024 regarding migrating 3 of my accounts to new packages. The agent told me that I would pay the same or less for the new packages but would receive a lot more data and/or airtime. Knowing the call was being recorded I asked more than once for the agent to confirm that the migrated packages would not cost me any more than I was currently paying. At the beginning of May 2024 I received my statement and the new migrated packages were at a higher cost.

I called Vodacom on 8 May 2024 and explained the story and was told that the new packages would cost more and that the previous agent had ****. I then asked for the packages to be migrated back to what they were and that I be given a copy of that call plus the name of the agent so that I could go lay a charge of ***** against him for his actions. To openly lie to a customer and not be held accountable is not acceptable. I am still waiting to be notified that the recording of the call is available for me to go listen to at a local Vodacom store - this can take apparently 7 to 14 days. I would like to thank the agent I spoke to on 8 May 2024 (Savannah) for helping migrate me back to to the old plans.