Agents are themselves confused
I was misold a policy, and I wish to no longer continue. The sales agent told me I could keep my current number, which I have been advised by another vodacom agent that I can't. I don't want to continue but getting hold of anyone to cancel the contract 20mins after initial call has been a nightmare... I will not take delivery
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
27 Oct 2021, 20:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Oct 2021, 20:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team