kM
kaylene M
1 reviews | Active since Oct 2014
19 Dec 2019, 12:34
Agent was rude and dropped my call
Worst service from vodacom ever since canceling my contract. I was told my contract was cancelled and my account would be debited for the month of nov on the 25th and then I would be done. I was told all this on a recorded line on the 19th of nov. My account was not debited the 25th but a sms confirmed that my contract was cancelled. A negative payment is now reflecting on my credit report due to negligence from vodacom. Multiple calls to collections dept no assistance. Was just on the line and the agent dropped the call on me
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Dec 2019, 14:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply19 Dec 2019, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Jan 2020, 10:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply10 Jan 2020, 10:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team