1 reviews | Active since Dec 2011
Agent supp**** courier with an incorrect address
<p>I requested an update on Friday (15 July) and the upgrade was processed on Saturday (16 July). The agent, who was clearly just rushing to get the process done, decided to note down an incorrect address for my delivery. The only way I found out, was when my package was marked as "Failed to deliver". After numerous attempts trying to get a hold of the couriers, I eventually found out that the address supp**** by Vodacom was incorrect. If I hadn't decided to follow up on my order, who knows what would've happened to my delivery. </p> <p>That agent needs to get her act together</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
