Agent refuses to assist and drops the call

I am so disappointed with the treatment I received from Karabo this evening. I called needing assistance with setting up a gmail account on a Samsung device, Karabo refused to even try instead **** and told me they only assist with Vodamail. When I argued this she told me I should then give her the number for her helpdesk to get assistance since I seem to know what is going on. Karabo refused to let me speak to her team leader or senior consultant and when I asked which call centre she was based in, she dropped the call. The last time I had a similar treatment from an agent and tried to report them via Vodacom's email address, I received an automated response which asked me for my ID no and banking details before someone can attend to the complaint which doesn't make much sense. Why do I need to give my details to lay a complaint. This is why such agents think they can get away with such rudeness.

So disappointed Deneo