agent palesa and Mbali and Mpgo Mnisi

i called vodacom ********** 082

on Saturday spoke to Mbali she open a case as she couldn't resolve my about redeem my point for megabigs when i try to redeem them it says there something with the side and i must try again called again spoke to Palesa who told me i must call 111 i told her i called 111 already and i was told to call ********** 082 i then asked to speak to her manager she said she'll get mpho Mnisi to come to the phone and she didn't come tot he phone and Palesa promised me a call back