Agent misled customer!
I have upgraded my contract last week and was MISLED in terms of the device features.
I have called atleast 10 times and I cannot get a hold of a consultant. I either need this device returned for one that can perform the functions the agent confirmed it could perform or migrate my prepaid number to my contract! Someone call me on ***, TODAY, I will no accept that my 7 days has passed should nobody contact me today. I have tried numerous times to contact you guys!
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
09 Jun 2020, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2020, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
09 Jun 2020, 11:38Hi,
I have been a customer with you guys for years now, I will move to another network if nobody calls me before COB today!
Don't make me regret trusting you guys again!
I have been a customer with you guys for years now, I will move to another network if nobody calls me before COB today!
Don't make me regret trusting you guys again!
's update09 Jun 2020, 11:38
Reviewer Update
Hi,
I have been a customer with you guys for years now, I will move to another network if nobody calls me before COB today!
Don't make me regret trusting you guys again!
I have been a customer with you guys for years now, I will move to another network if nobody calls me before COB today!
Don't make me regret trusting you guys again!
's updateReviewer Update
09 Jun 2020, 14:59Still no call
I tried calling again and still cannot get to speak to a consultant!!!
I tried calling again and still cannot get to speak to a consultant!!!
's update09 Jun 2020, 14:59
Reviewer Update
Still no call
I tried calling again and still cannot get to speak to a consultant!!!
I tried calling again and still cannot get to speak to a consultant!!!
's updateReviewer Update
10 Jun 2020, 08:26And till this point, not one person has bothered to call!!! I WANT TO CANCEL!!!!!
's update10 Jun 2020, 08:26
Reviewer Update
And till this point, not one person has bothered to call!!! I WANT TO CANCEL!!!!!
Vodacom's replyOfficial
12 Jun 2020, 13:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2020, 13:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and feedback provided. Regards Consumer Website Team
Best regards,
's updateReviewer Update
25 Jun 2020, 09:27Guys, nearing month-end, device is still in my possession?? Does nobody bother about follow-ups? Resolutions?
's update25 Jun 2020, 09:27
Reviewer Update
Guys, nearing month-end, device is still in my possession?? Does nobody bother about follow-ups? Resolutions?
's updateReviewer Update
30 Jun 2020, 11:30Month end, customer to be billed, device not fetched!!? Who do I call when nobody answers?
's update30 Jun 2020, 11:30
Reviewer Update
Month end, customer to be billed, device not fetched!!? Who do I call when nobody answers?