MH
Matthew H

1 reviews | Active since Jul 2011

05 May 2016, 16:04

Agent gave me wrong information - Vodacom sort this out

Hi, on the 26th of April a Vodacom sales agent phoned me and advised, based on my usage patterns, I should migrate from a Smart M package to a Flexi 350 Top Up package. She assured me that for the same amount of money, I would be able to allocate the amount of data and voice minutes for each month. I then phoned the call centre on the 30th of April to ask for more details, and the person tells me that I only have R350 airtime, and that if I want data, I would have to pay extra for that. Please go and listen to the voice recording of this conversation, I was told (sold) something completely different. The reference number is *** I am very unhappy with the service !!

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Replies (1)
Vodacom
Vodacom's reply06 May 2016, 05:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team