1 reviews | Active since Jul 2011
Agent gave me wrong information - Vodacom sort this out
Hi, on the 26th of April a Vodacom sales agent phoned me and advised, based on my usage patterns, I should migrate from a Smart M package to a Flexi 350 Top Up package. She assured me that for the same amount of money, I would be able to allocate the amount of data and voice minutes for each month. I then phoned the call centre on the 30th of April to ask for more details, and the person tells me that I only have R350 airtime, and that if I want data, I would have to pay extra for that. Please go and listen to the voice recording of this conversation, I was told (sold) something completely different. The reference number is *** I am very unhappy with the service !!
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
