AGENT FLAGGED ACCOUNT AS ***** DUE TO ME REQUESTING TO BE ASSISTED BY ANOTHER AGENT!!!

I called Vodacom today to query settlement amount. I was transferred to a gentleman who had me wait for a bit before assisting with no real reason as to why i was waiting. He eventually came on the call and assisted me with a settlement amount as at today. I then queried settlement amount as at end August, he advised this is not possible and he would have to transfer me to another department. I advised him that i had been assisted with the same query not long ago from the same department and do not understand why I have to wait again for someone else when I had already waited this long. I asked him if he can transfer me to another agent to assist me. He kept quiet and eventually cut the call.

I called back a minute later, transferred to the same department as i was told i would not be able to be assisted as my account my flagged for *****.

How is it that he assisted me and when i asked for someone else, he dropped the call and now my call is suspended and i have to make my way to a Vodacom store to rectify an issue that didnt exist prior to calling him?

I need Vodacom to listen to the call, deem if the agent's behaviour was correct, find out when my account was flagged for ***** and by who and take appropriate action. This is completely wrong!!!!