Agent ABONGIWE UPGRADE IS RUDE AND DISRESPECTFUL

Good day

I would like to complain about the incompetence of Vodacom upgrade department. I have been struggling from day 1 to date, every time we have call Vodacom yourself where some consultant are just rude just hangs up, or transfers you to another agent because they just do not want to help you!!!

We did an upgrade last week Wednesday order cancel and no one came back to V to advice or anything like that, We left all the details but when we called back Friday order was cancelled and we ask for a resubmission and it was done and agent was dragging her feet hense she even captured a wrong address and did not want to do it. What quality of service is from Vodacom such a big company…. On Monday we were reassured parcel will be out for delivery and customer will receive it on Monday guess what no luck, today I check order is in cape town, I do not know for what good reason.

Agent Abongiwe Upgrade who hang up on me and said nothing to me while I called to find out why is the package going to cape town. The agent was so rude and disrespectful. I would hate to deal with such a person again, he transferred me to rate his call while he did not even assist me with anything. He did not hear me out he just cut me off just like that. I called back and this nice lady assisted and she is the one I asked to give me the name of the agent who dropped call on me.

Abongiwe is a guy and his rude and disrespectful… I rate him -000 if the is such for his bad behavior and rudeness towards Vodacom customers. We have received the phone ass yet, we must call in every day and they do not even have the courtesy to follow up on the upgrade yet she will get paid for it month-end. She just doesn't care.