1 reviews | Active since May 2011
AGE old existing contract, new sim NOT activated
<p>After taking delivery of a new contract bolted on to an AGE old existing contract it has taken 4 days and the sim is STILL not activated. NUMEROUS calls, no one cares, everyone has the same story that they will escalate, NOTHING happens. In the meantime I have a useless iPhone with a sim card that VODACOM simply cannot get active? IS THIS NOT YOUR CORE BUSINESS? YOU ARE USELESS beyond!!! Its like a car company giving you a brand new car that you bought but they cannot provide the key?? ***??? Your CORE business but you cannot get it working?????</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
of course the standard templated response with absolutely no thought or care put into it. Well done Vodacom for being no. 1 in WORST service and overall NON-existent customer care. At least you can tick your KPI because you responded. LOL, by copying the same text onto ALL complaints. USELESS!!!
of course the standard templated response with absolutely no thought or care put into it. Well done Vodacom for being no. 1 in WORST service and overall NON-existent customer care. At least you can tick your KPI because you responded. LOL, by copying the same text onto ALL complaints. USELESS!!!
Well, never thought I would do this. Well done Dominick for sorting this out. It ius a pity that we have to shout and scream before anything is done but at least, in the masses of incompetence there are still one or two pockets of excellence.
Well, never thought I would do this. Well done Dominick for sorting this out. It ius a pity that we have to shout and scream before anything is done but at least, in the masses of incompetence there are still one or two pockets of excellence.
Well, never thought I would do this. Well done Dominick for sorting this out. It ius a pity that we have to shout and scream before anything is done but at least, in the masses of incompetence there are still one or two pockets of excellence.
Well, never thought I would do this. Well done Dominick for sorting this out. It ius a pity that we have to shout and scream before anything is done but at least, in the masses of incompetence there are still one or two pockets of excellence.
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Good Day
Kindly note that your query has now been resolved.
Regards
Dc