IHJVV
ISABELLA H. JANSEN VAN VUUREN

1 reviews | Active since Mar 2022

21 May 2025, 13:27

AGAIN WIFI SERVICES OFF - AT LEAST ONCE A WEEK NOW BUT WE STILL HAVE TO PAY FOR SERVICES NOT RECEIVED!!!!!

AGAIN VODACOM WIFI SERVICES OFF!!!!!! LAST WEEK FRIDAY FOR ALMOST WHOLE WEEKEND OFF - THE WEEK BEFORE THAT OFF, TWO WEEKS BEFORE THAT OFF!!! EXCUSE: ONGOING COUNCIL SERVICES. SO HOW IS THIS OUR PROBLEM AS PAYING CUSTOMERS FOR WIFI SERVICES?????? WE HAVE A BUSINESS TO RUN AND ALREADY LOST ONE HUGE CLIENT DUE TO WIFI BEING OFF AND WE COULD NOT SEND DOCUMENTATION IN TIME!!! WE PAY PER MONTH ALMOST R6000.00PM. WHERE ARE THE SERVICES WE PAY FOR THEN? IF WE WERE NOT BIND BY CONTRACTS - WE WOULD HAVE CANCELLED ALL OUR CONTRACTS WITH IMMEDIATE EFFECT LONG TIME AGO. WE DROPPED OUR MONTHLY DEBIT ORDER FROM R9000.00PM TO R6000.00 ALREADY IN THE PAST FEW MONTHS DUE TO VODACOM SERVICES...THE WAY THEY CONTINUE AND NOT BETTER THEIR SERVICES - WE WILL CONTINUE TILL OUR DEBIT ORDERS COME TO R0.00 BECAUSE THEY DO NOT MAKE WORK OF THE WIFI PROBLEMS. EVERYONE IN BRITS IS COMPLAINING ABOUT THIS. SO WHEN WILL SOMETHING BE DONE FROM VODACOM SIDE????????

0
Replies (2)
Vodacom
Vodacom's reply22 May 2025, 09:39
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

IHJVV
ISABELLA H. JANSEN VAN VUUREN's update22 May 2025, 14:35
Reviewer Update
I REFER TO MY NUMEROUS COMPLAINTS THESE PAST FEW MONTHS ABOUT VODACOM WIFI SERVICES BEING OFF AND A CONSTANT BATTLE AND PROBLEM.
FOR NOW I FEEL I NEED TO STAY FAIR AND THANK SIZIWE AT VODACOM THAT ARE BUSY TRYING TO REPORT THIS ONGOING PROBLEM AND SEE HOW WE CAN GET THIS PROBLEM SORTED OUT ASAP.
THANK YOU SIZIWE FOR TRYING TO ASSIST US WITH THIS HUGE ISSUE. I KNOW WE AS CLIENT ARE HARD ON YOU - BUT WE DO SEE THE EFFORT YOU ARE PUTTING IN TO GET US SORTED OUT.
THANK YOU
ISABEL JV VUUREN / RAYMOND RAATS